Last updated 1 July 2026
Privacy Policy
This policy explains how FloorCare London collects, uses and protects your personal information when you visit our website or use our services.
1. Who we are
FloorCare London (“we”, “us”, “our”) provides floor cleaning and restoration services across London and the Home Counties. For any privacy queries, contact us at info@floorcarelondon.co.uk or +44 7888 526686.
2. Information we collect
We collect information you provide directly, including through our quote request and contact forms:
- Name, email address and phone number
- Property type, floor type and service required
- Approximate square footage and preferred appointment dates
- Any message or details you choose to share
3. How we use your information
We use the information you provide to:
- Respond to enquiries and provide quotes
- Schedule and carry out booked services
- Send appointment confirmations and service updates
- Improve our services and website
We do not sell or rent your personal information to third parties.
4. Legal basis for processing
We process your data on the basis of legitimate interest (responding to enquiries and providing services you have requested) and, where applicable, contractual necessity once you engage us for work.
5. Data retention
We retain enquiry and customer data only as long as necessary to fulfil the purposes described in this policy, or as required by law, typically no longer than seven years for financial records.
6. Your rights
Under UK GDPR, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Object to or restrict certain processing
- Request a copy of your data in a portable format
To exercise any of these rights, contact us at info@floorcarelondon.co.uk.
7. Cookies
Our website may use cookies for basic functionality and analytics. See our Cookie Policy for full details.
8. Contact us
If you have questions about this Privacy Policy, contact us at info@floorcarelondon.co.uk or +44 7888 526686.